All good except the fact that there are no clear direction to drop thw car at the Hobby Airport. In my bookin it was mentioned Interminal drop off where as the drop off location is quite far away
las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido
Para mí era un carro suficiente en un carro pequeño iba a ser una asuntos personales de tres días sin embargo considero extremadamente costoso por el servicio recibido sin embargo no tenía opción y es por ello que opté por rentar el carro con ustedes
el tiempo que tuvimos que esperar en la fila para que nos asignaran un auto fue muy alto, a pesar que teniamos ya una reserva de auto, creo que esto es lo que podriamos mejorar, pues no solo fue el tiempo, que ademas todo el complejo de renta de autos esta MUY lleno y eso nos expone mucho como personas en tiempso de pandemia
When picking up the car, the clerk informed me that the reserved Jetta was not available and recommended an upgrade with additional insurance, asking for an extra payment of over $380. I refused immediately. What's more interesting, when I went to pick up the car, it turned out to be a Suzuki hatchback. Furious, I went back to negotiate, and they finally gave me a Corolla.
The person on the counter was extremely rude. He also advised us that we hadn’t booked premium insurance when we had, and we had paid for it. When I requested and showed him proof he just shrugged his shoulders and said there’s nothing he could do and that we weren’t covered unless we paid more money. Also we have been charged more than the receipt
“Good but fir the sting at the end. Counter staff trying their best to sell unwanted and unnecessary”
About Hertz:8.0/10
I was charged $20 for a missing fuel tank cap which was not there we picked up the car
About QEEQ:8.0/10
We were not told about how road tolls are paid as there was no one at the toll gates in Houston. We understand this has been so since Covid-19 pandemic
“Great. Just one thing. Don’t show me a picture of a convertible and get my hopes up. Didn’t happen.”
About Hertz:9.7/10
We had an initial problem in convincing them that we should be reimbursed for having to buy a new tire when we had a flat the first day, but they came through in the end and reimbursed us a month later.
About QEEQ:10.0/10
Easy rental experience. Really liked being able to book car insurances in advance when renting.
I was fairly disappointed with Hertz upon return of the vehicle. They charged me for fuel although I had completely filled the tank prior to returning vehicle. I had to track down the manager of the gas station to get a receipt as proof of fuel purchase and threaten to call my credit card company before the almost $30 charge was removed. That’s fraud on their part and a waste of my time to fight it.
About QEEQ:10.0/10
I was pleasantly surprised with this company. II had actually never heard of the company prior to booking this trip. They had the lowest price for my class of vehicle by $200. I was skeptical that the transaction will go through without some false charge on the backend. I am happy to report that, over 30 days later, the transaction went off without a problem.
Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.
About QEEQ:10.0/10
Qeeq.com is a customer friendly application. Your help desk is very efficient and is always available. I had a couple of queries that were promptly and fully answered.
The pickup and drop-off were both very quick. I left a jacket on the back seat when I returned the car, but they found it the same day and arranged to send it back to me.
About QEEQ:10.0/10
Car Rental Companies AT George Bush Intercontinental Airport, IAH
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