Great. Just one thing. Don’t show me a picture of a convertible and get my hopes up. Didn’t happen.
B.Parr
United States
Reviewed: Mon, Jun 3, 2019
About Hertz:9.7/10
We had an initial problem in convincing them that we should be reimbursed for having to buy a new tire when we had a flat the first day, but they came through in the end and reimbursed us a month later.
About QEEQ:10.0/10
Easy rental experience. Really liked being able to book car insurances in advance when renting.
When picking up the car, the clerk informed me that the reserved Jetta was not available and recommended an upgrade with additional insurance, asking for an extra payment of over $380. I refused immediately. What's more interesting, when I went to pick up the car, it turned out to be a Suzuki hatchback. Furious, I went back to negotiate, and they finally gave me a Corolla.
Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.
About QEEQ:10.0/10
Qeeq.com is a customer friendly application. Your help desk is very efficient and is always available. I had a couple of queries that were promptly and fully answered.
las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido
The person on the counter was extremely rude. He also advised us that we hadn’t booked premium insurance when we had, and we had paid for it. When I requested and showed him proof he just shrugged his shoulders and said there’s nothing he could do and that we weren’t covered unless we paid more money. Also we have been charged more than the receipt
About QEEQ:9.0/10
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Great. Just one thing. Don’t show me a picture of a convertible and get my hopes up. Didn’t happen.
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