Terrible Customer Service, Pick-Up, Drop-Off, Wrong Vehicle - the vehicle we ended up with was fine

Pretty good and convenient

I initially rented a Mercedes A-class, but ended up with a Kia. When I asked the staff for an explanation, they said the booking was for a class of cars, not a specific model. If that's the case, what's the point of having so many models listed on the rental website? I saw an elderly lady next to me who got the Mercedes A-class, but we only got a Kia. The discrepancy is too disappointing.

The car was brand new but the engine was noisy and seemed to have trouble shifting gears even though it was an automatic and I was always driving exactly the speed limit. I was pressured into buying $600 in insurance for the one-week rental because they said that if there was even a small nick in the paint from a rock I would owe tens of thousands of Euros. The woman at the sales desk wrote down some huge numbers of fines that I would be charged. I returned the car with 600 km of mileage and in perfect condition -- but I had been pressured to buy a ridiculous amount of insurance. I will not rent from them again.