The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

Budget is a terrible rental company. Be careful with your deposit. It's been a month and I still haven't received it back!

This company is shameless. They charged me $17 even though I returned the car with a full tank, and unfortunately, I didn't take a photo. Additionally, they charged me $35 for a towing service they claimed I added during the rental. Ridiculous!

The waiting time in line was too long.

Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.