Not trouble free

Car was upgraded after forcing me to take extra liability insurance. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. In checkout the seats were damp so I was charged 150.00$ for clean up. Not a good experience with ACE.

No switched the Jeep to Nissan Rogue no price adjustment.

Upon returning to my vacation house the tire pressure alert came on. ACE needs to make sure the tire pressure is at the correct levels.

I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. (Not close to similar) I am glad I didn't have 5 people -- we would have been squished. The service was good. The only problem I had was because the guy took the rental car away so fast I left my glasses in it.

Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings.