You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already.
Also, the two people at the counter had very little English language skills. Seems strange in NZ.
Was a little difficult with language. We are kiwis and all staff Asian descent.
We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
About QEEQ:10.0/10
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