The counter is located inside the airport. Fill out the form, get the keys, and depart in about ten minutes.

Very good, easy to find the store, it's one of the three biggest car rental companies in New Zealand.

As expected from a large company, both picking up and returning the car were very convenient. The car was also very new.

The store is right inside the airport, with a prominent Hertz sign, easy to spot at a glance. The service at the store is also quite good, procedures are simple, and they explain New Zealand's right-hand driving rules and other precautions.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.