The service is unregulated, unprofessional, and too casual!

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

When we picked up the car in Christchurch, it seemed like you hadn't coordinated well with the rental company. No one was there to meet us, and neither the rental company nor your team could be reached by phone, as it was a holiday. This forced us to spend 55 NZD to rent another car to get from the airport to the hotel. We had to ask the hotel to help us contact the rental company the next day, which delayed us by 3 hours.

It's a small company, but their service attitude is excellent. They also offer a free airport shuttle service, which is quite convenient. The process of picking up and returning the car was very pleasant. Because we chose a cheaper vehicle, it was rather old, but its performance was good.

The rental company is small, and I chose it mainly for the low price. The service was good and enthusiastic, but the car was quite old and had already driven 240,000 kilometers. There were some issues with the radiator along the way, but it held up for the two-week trip covering nearly 3,000 kilometers.