CAR RENTAL REVIEWS ON SNAP AT CHRISTCHURCH AIRPORT, CHC

The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.

Best Service provided by Qeeq

Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.

Total amount to be paid at the counter was higher than advised by Qeeq when booking.

I booked Toyota Prius C and got Toyota Yaris which I liked more. Great!

The Price Drop Protector was amazing even though I hadn't got it. Online Booking was easy and QEEQ communication was quick response. Thank you!

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

It's a small company, but their service attitude is excellent. They also offer a free airport shuttle service, which is quite convenient. The process of picking up and returning the car was very pleasant. Because we chose a cheaper vehicle, it was rather old, but its performance was good.

Satisfied

Satisfied

The rental company is small, and I chose it mainly for the low price. The service was good and enthusiastic, but the car was quite old and had already driven 240,000 kilometers. There were some issues with the radiator along the way, but it held up for the two-week trip covering nearly 3,000 kilometers.

When we picked up the car in Christchurch, it seemed like you hadn't coordinated well with the rental company. No one was there to meet us, and neither the rental company nor your team could be reached by phone, as it was a holiday. This forced us to spend 55 NZD to rent another car to get from the airport to the hotel. We had to ask the hotel to help us contact the rental company the next day, which delayed us by 3 hours.

As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.

Qeeq is a good platform that I use often. You need to evaluate your car rental partners more carefully, based on the customer feedback. My earlier experience in San Francisco was particularly bad and here again in New Zealand, the experience was SNAP was only average. Also, when most car service providers had offices within the Christchurch airport, SNAP had their office away from the airport. This required making a call to them on arrival at Christchurch airport for a pick up service, which means we had to wait for their pick up vehicle to arrive. This was time wasting and not convenient when you have more luggage with you.

The service is unregulated, unprofessional, and too casual!

Excellent & fast

Car wasn’t in the best condition but we knew that would be the case given the lower price. Snap was easy to work with and got us checked out quickly. Would rent again.