Forced to upgrade when collecting car

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

Once we found out it was Europcar, pickup went smoothly. We were persuaded to upgrade to a Golf VW for around 80 euros more as we were informed the car available was only a Fiat 500 which was probably too small for our purposes.

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!

The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.