They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

The queue time was over an hour, which is quite long.

Overall, very punctual and the queuing time is reasonable. One thing to note is that if the scheduled time hasn't arrived, you're not allowed to pick up the car, so try to schedule earlier.

The salesperson was unfriendly because we bought full insurance on Zuzuche instead of their company.

The young man at the airport branch was very nice and patient. My English is poor, but he used Google Translate to help me understand him. Since I had already purchased full insurance from the company, there was no push to buy additional insurance. It was a good experience.