Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min. Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.

So far so good.

The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.

国際線からはとてもわかりにくい。 国内便ではきっと便利

Excellent Customer Service.

The fact that it has an instructions section to find the rental company at the airport location was excellent!

Staff did not provide info. about where to get the gasoline nearby the airport.