サンフランシスコサンノゼ米国サンフランシスコ

This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

They didn't explain many specific issues clearly. They hurriedly made me sign, authorized my credit card, and just gave me a receipt.

I've explained everything in the email, don't want to repeat it

The service attitude was very friendly.