Not in the mood, please solve my issue first

You need to take a special rail transit to pick up the car, and the directions are very clear.

The additional driver didn't have a credit card, and they wouldn't let us pick up the car at the airport. Later, we managed to use my credit card at a city office. It was a bit troublesome.

They persuaded us to buy extra insurance when picking up the car, costing over $100. When returning the car, they tried to charge us an additional fee for returning at a different location, which was already included in the order. In total, they overcharged us by more than $200.

Poor maintenance

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.