I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean
Everything was good except I confused it with E-Z at the airport and waited in line there for over 15 min. to find out I was in the wrong place ... my fault; not yours.
About QEEQ:8.0/10
Was really impress with the friendly pickup driver. He was so friendly. So nice to meet a smiling face when you arrive at the airport.
“Easirent is HORRIBLE! Don’t ever rent from this company no matter how cheap it is.”
About Easirent:2.0/10
This company is HORRIBLE! Don’t ever rent from this company EVER! The pick up location is a bus ride and then another bus ride to the place (we took a cab there and Lyft back to airport). The car was in terrible shape, dents everywhere, window had been broken into previously and was rusted. The inside of the car was so dirty and disgusting. The customer service was terrible as they made me pay $60 extra for more insurance even though I had my own. They told me I didn’t have enough for Florida, which is BS since I’ve rented cars many times on FLA before. Don’t be fooled by the low price, go anywhere else but here.
“Kenya went above an beyond to add the best customer service we’ve ever received.”
About Easirent:10.0/10
The shuttle service drive was courteous, friendly and personable. Kenya provides world class customer service, great conversation and was very helpful with all of our questions. Thank you Kenya
About QEEQ:10.0/10
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