Website says open730 No one showed up till 810,driver dropped us off at 845 for 940 flight stressful

We didn’t get the car we reserved. The car we got was pretty neat up and the inside was a mess, stains everywhere. When we returned the car there wasn’t a shuttle van to take us to the airport, they think it was towed during the night. We smashed in with 2 other people into the car we had rented and someone dropped us at the airport.

The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.

Staff was friendly and helpful. Omar provided awesome service...very friendly and knowledgeable.

The worst experience I have ever had renting a car. First no one came to pick me up at the car rental depot had to call an Uber. Then I waited 1 1/2 hours to get the car. On return I was told I owe the whole amount for the car which I already prepaid for. Then when I showed them my receipt they said I owed for liability insurance instead. I gave them my Visa to pay and was told that their system was down and I would have to pay cash or cheque which I didn’t have either. I told them to take my card number but they refused. I had to then go to an ATM which I got charged to to use to get money out. What a gong show. Never ever using this company again and I would not recommend it to anyway. There is no savings with all the aggravation it causes.

Very affordable... that’s all that was good! The whole experience was AWFUL, the lady at the front desk (Daisy) was super rude and not friendly at all.. the car was beaten to Sh** and we did our walk through at night so couldn’t see the fact that the bumper was practically hanging off.. the A/C wasn’t working at all and the car was extremely dirty! Our flight was delayed so we landed in LA at 10pm, pop rental wouldn’t pick us up in the shuttle so we had to find a way to get to the rental place which was horribly marked and we walked in the pitch black for every. They also charged us a late fee pick up and charged it to us in Peso currency. We will never rent from this company again...