Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip.
It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.
No one was present and I had to use the neighboring company to get a hold of the car rental place. I was nearly late to my flight so I would advise anyone using them to call ahead to ensure they will be there, although they said someone would be.
- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers
- They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be
- The insurance costs were OUTRAGEOUS and costed more than the actual rental car
- The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed
- The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure
Something wrong with engine made noises all the way embarrassing it rained the wipers were not working could not see sales person went through 4 cars before she found this car which she should not have very disappointing
Because of the location, car wasn't washed but this is nitpicking. Liked overall experience. Pop has very helpful and professional staff. Much better experience than what I had with another company which used the same facility previously and which has gone out of business.
About QEEQ:10.0/10
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Customer Service
Website says open730 No one showed up till 810,driver dropped us off at 845 for 940 flight stressful
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