unhappy experience

The rental location is far and it's a very small company with only two people working there. I've rented from Alamo and Enterprise before and the process took no more than 10 minutes. The process at this company was super slow and took over an hour. They had to inspect the car, and after that, they made me walk around the car to record a video as evidence. The car they gave me wasn't fully fueled and refueling was very inconvenient. The left side mirror of the car was broken and distorted, which nearly caused an accident. The engine was extremely noisy and sometimes the gas pedal didn't respond. On the return day, which was a Sunday, the office was closed and no one answered the phone. After waiting for half an hour, someone finally showed up and it still took a long time to complete the return process, causing delays. I suggest renting from a big company in the US, as small companies are really unreliable.

We didn’t get the car we reserved. The car we got was pretty neat up and the inside was a mess, stains everywhere. When we returned the car there wasn’t a shuttle van to take us to the airport, they think it was towed during the night. We smashed in with 2 other people into the car we had rented and someone dropped us at the airport.

- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers - They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be - The insurance costs were OUTRAGEOUS and costed more than the actual rental car - The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed - The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure

pick up location is complicated. need to update the phone number

Because of the location, car wasn't washed but this is nitpicking. Liked overall experience. Pop has very helpful and professional staff. Much better experience than what I had with another company which used the same facility previously and which has gone out of business.