unhappy experience

The rental location is far and it's a very small company with only two people working there. I've rented from Alamo and Enterprise before and the process took no more than 10 minutes. The process at this company was super slow and took over an hour. They had to inspect the car, and after that, they made me walk around the car to record a video as evidence. The car they gave me wasn't fully fueled and refueling was very inconvenient. The left side mirror of the car was broken and distorted, which nearly caused an accident. The engine was extremely noisy and sometimes the gas pedal didn't respond. On the return day, which was a Sunday, the office was closed and no one answered the phone. After waiting for half an hour, someone finally showed up and it still took a long time to complete the return process, causing delays. I suggest renting from a big company in the US, as small companies are really unreliable.

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

they charged my liability insurance on Mexican peso and after conversion it was more than quoted.

pick up location is complicated. need to update the phone number

Because of the location, car wasn't washed but this is nitpicking. Liked overall experience. Pop has very helpful and professional staff. Much better experience than what I had with another company which used the same facility previously and which has gone out of business.