Very satisfied

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.

Had to wait in line for over half an hour to pick up the car, and returning it took about 40 minutes too. Plan ahead if you have a flight to catch.

They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.