Car not provided

The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

The shop is small, but the service is acceptable.

The car model availability was random. I wanted to rent a Ford Focus but it was always unavailable. There were very few automatic cars. I ended up with a Korean car, a SsangYong. The first one had a side door that couldn't be opened from the inside. The second one was an old, beat-up piece of junk. Finally, I got another SsangYong which was just okay.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.