Due to personal reasons, I couldn't pick up the car on time. Hertz did not inform me, and when I went to the store the next day, they said there were no available cars and asked me to come back in the afternoon. When I arrived in the afternoon, they gave me a downgraded car, a Corolla, and told me to go to another Hertz location to get the car I booked. The staff also insisted I buy insurance, even though I had already bought full insurance through Zuzuche.

Very dissatisfied! Even after paying in full, the car was taken by someone else and we were given an old Nissan. They also asked us to pay extra! Shameless! Been using Zuzhu for three years, Hertz is the worst! No exceptions!!!