Added insurance without noticing initially, trusted the chubby female clerk too much. Originally rented an Audi but got a lower grade car.

Very convenient pickup and drop-off, no additional charges.

Very dissatisfied. I booked a BMW 3 Series, but they insisted on giving me a Japanese car. If I didn't want it, there was no other option. In the end, I had to settle for a BMW 5 Series at over 200 euros a day. Initially, they said it would be an extra 60 euros a day, but at checkout, it became an additional 120 euros a day. They said the 60 euros was a booking fee. So why mention 60 euros at all? There was only one staff member, and a long queue behind me, all urging me to hurry. I had no choice but to accept it! I ended up spending nearly 150 euros more per day!

Renting a car is quite convenient.

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Good rates and very user friendly interface.