The service attitude was terrible. They gave us an old Italian car with a bad smell.

Incapable, poor service.

Picking up and returning the car was quite convenient. However, due to the exchange rate conversion between Euros and USD (my domestic credit card is a dual currency card for RMB and USD), Europcar in Paris charged a 6% service fee (over $50) without prior notice. This is extremely dishonest!

Pretty good, simple procedures, but a lot of things need to be done by yourself.

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.