Very disappointing. Reserved a car, but upon arrival, they said there were no cars available and couldn't tell us how long the wait would be. We had to pay extra to get a different car, and the only option was an Audi A7. Without informing us of the price, they charged an additional 1,400 euros to my card. Up till now, I have no idea what this charge is for.

The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.

After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.

The reserved car model was unavailable, so they gave us a similar Hyundai i40 wagon, which was very new.

Good service attitude, patient in answering questions; fast processing speed. After verifying the documents and swiping the credit card for pre-authorization, they handed over the keys. There weren't many people in line at the store. When I picked up the car at around 6 a.m., I was the only one there. When I returned the car, there were three people ahead of me, but the speed was still relatively quick.