The staff at the pickup and drop-off points were very friendly, and there were no issues communicating in English. It's a good thing we upgraded the insurance because the tire blew out on the second day. Roadside assistance was slow and inefficient, and we had to rely on the hotel staff to contact a nearby repair shop. Remember to keep the receipts for the insurance claim. Although the cost is not a big deal, this kind of issue really wastes vacation time.

Found the supplier right after exiting the airport. The paperwork took less than 5 minutes, then went to the parking lot to pick up the car. There were a few small issues when picking up the car—the staff was very pushy about signing the paperwork. After signing, I noticed several scratches and minor damages. Fortunately, I pointed them out to the staff, and they marked them all, making everything go smoothly.

Unjustified charges

The return phone number was unreachable, and I waited nearly an hour to pick up the car.

When picking up the car, they tried to persuade me to change the car model. If I didn't insist, they would have given me a cheaper model or tried to sell other models. Additionally, they pushed for insurance and tried to scare you into buying it. They told me to pick up the car outside and I had to walk a long way with my luggage. The staff who handed over the car had a very impatient attitude. It was a terrible experience. When returning the car, I had to make eight phone calls before someone attended to me. If there weren't two people, one of us would have had to go to the office, which would have been very frustrating.