西はっきり

The car rental company's maintenance should be more diligent. When I got my car, the engine warning light was on, so they replaced it with another one. However, the engine light of the replacement car turned on the next day as well. Therefore, I hope the rental company will be more meticulous with their vehicle maintenance, as this is a safety issue.

Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.

Strongly pushed insurance, very helpless.

They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.

Very good, highly satisfied