Very satisfied

I had already settled the bill, but ten days later, they charged me an additional $20.50. It's very confusing and seems excessive.

The car was not ready upon arrival, waited for over half an hour.

We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.

Budget told me that I need to pay for full insurance, nevertheless I remember that I paid insurance through Easyrentalcars.