No Chinese instructions or service, unreasonable extra charges for additional drivers.

Terrible rental company. It took me 40 minutes to complete the process even though I was the first customer in the morning. The front desk was a Black woman who clearly discriminated against Chinese people; she was very impatient. When she saw I had reserved a BMW 3 Series, she immediately said they didn't have any BMWs available and offered me a Renault instead. This was the first rental of the day, and I had seen a row of 3 Series and 5 Series cars in the parking lot. I asked if I could at least get an A3 or a B-class car, but she refused. When returning the car, another Black woman was extremely strict, the strictest I've ever encountered while renting in Europe. She inspected the car multiple times and even asked where I last refueled, requesting the receipt. Overall, this is a very small-minded company. No idea how the Madrid branch has such high ratings.

When I picked up the car, it had only half a tank of fuel. I returned it with a full tank. The rental company acknowledged this but only refunded me 22.08 euros. I believe this is too little. I asked them to show me the basis for their refund calculation, and they said it was automatically calculated by the system and that they couldn't change the result. They suggested I file a complaint on their website afterward. Since it was quite late at the time, I had to accept the refund. The average fuel price in Madrid was 1.35 euros per liter at the time, which means their refund was only for 16 liters—far less than the cost of half a tank. I later negotiated with them through the rental platform for two months, but they insisted on not providing any further refund.

Very convenient, great service! They upgraded our vehicle.

A very pleasant car rental experience. I booked a Volkswagen GOLF, but they gave me a BMW 1 Series with only 3200 kilometers on it, essentially a new car. The staff at the store were very friendly. They checked my driver's license, notarized documents, passport, and I prepaid the deposit with a credit card. All the procedures were completed in less than 5 minutes. When returning the car on Sunday, the store was closed. I just parked the car in the designated parking lot and put the keys in the box at the door. Very convenient.