They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.

There were many people when we picked up the car, but the staff remained polite and enthusiastic when it was our turn. Because I had purchased full insurance on the app and prepared all the necessary documents, the car pickup process was very smooth. When returning the car, an elderly gentleman kindly took care of the processing and helped to properly store the items we left in the car. However, the $200 AUD deposit has not been settled yet.

Pretty good. In Melbourne, the parking lot is quite large. The rental center is a bit crowded, so you have to wait in line for a while.

Picked up the car in Melbourne city, not too many people. Service was pretty standard. No extra insurance was required. Car wasn't upgraded.

Good service attitude and easy to find the location.