The car pickup was convenient, and there was no push to purchase insurance. Even with limited English, the process was easy to complete. The staff had a great service attitude.

They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.

Did not prioritize users with reservations; waited in line for more than 30 minutes.

Mostly self-service

Hertz is truly a top brand, very fast and professional.