Correct

Good service attitude, convenient pick-up and drop-off

When returning the car, they lifted the spare tire compartment to check, but the staff did not show us this check when we picked up the car. They thought we damaged the spare tire and we had to wait 15 minutes for a senior staff member to confirm it wasn't us. It wasted a lot of time and scared us. We've never had to check the spare tire when renting a car before, and they didn't mention it beforehand. This is very unfair.

good

easy to book.

Amazing car, had done 30000 KM's, had all new features like paddle shift, immobilizer, spacious luggage space for four pax. Communication could have been better as counter staff find it difficult to interact in English.

Best price across all platforms

There were too many existing scratches that is impossible to go through during pickup process. The car need serious polishing which would buff out all the scratches to let the customer a fresh car to start with. Return was misleading where during pickup was told to return to where we pick up the car. But on the day of return, it's a different area.