The counter staff were very polite. They suggested paid upgrades but didn't push. Their English was good, so communication wasn't an issue.

The waiting in the counter desk was very long (around an hour) but the rest was just great.

The service attitude was good.

The car was of higher class than ordered, so it was very nice

Car was in a superb condition; sparkling clean. However, the booster seat could have been better cleaned. The address on the rental confirmation were not helpful. The actual pick-up location was just a 10-15 minutes walk from my apartment, but trying to find the location based on addresses given led me to go back and forth on the train. Finally I gave a call and used Google Map to locate its exact location. The address led me to the other end of that very long street. Wasted about an hour just to find the place. Great that the counter staff were friendly enough. Would appreciate a brief explanation regarding the vignette class - what it means and what roads can or cannot be used. It seems I was charged additional for something, but thus far I am unable to find out what is it about.