サンフランシスコカードロジェ・ルメール- laパームスプリングス-米ラスベガス

Terrible service, serious overcharging, already filed a complaint.

Average. Got upsold additional insurance.

The reserved car was not available. I had to pay extra for an upgrade.

The queue time was too long. We booked the car in April, but there were no cars available when we arrived, making us wait for about 5 hours without any compensation.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....