Only the Kia Soul was left, not the model I booked, and the queue was long.

Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

The wait time in line was too long.

Average. Got upsold additional insurance.