Self-driving on West Coast Highway 1

カウンタースタッフは親切で話しやすかった。 車も値段も満足です。

使いやすかった。

Waited in line for 15 minutes

Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.

Pros: The line wasn't too long. Although there was only one person at the counter, they were very efficient. Cons: They will try to sell you insurance and keep emphasizing the disadvantages of not buying it, even though I already bought insurance on QEEQ and it was indicated on my receipt. The staff still tried to sell me more insurance.

During the rental period with this company, some toll fees were not settled through the rental company but were instead billed to the address on the driver's license by the toll department. We incurred a toll fee of just over $3, which the rental company did not settle for us. The bill was sent to an address in our home country that we do not frequently stay at. Each time the toll department sent the bill, it added additional fines, and by the time we saw it, the fine had increased to $100. We resolved this by negotiating via email with the U.S. toll department, which finally waived the fines. This kind of issue does not happen with other large rental companies and is very prone to causing problems.