The rented car was larger than expected. It was supposed to be a 5-seater, but they provided a 7-seater with navigation, which made the trip even better.

Not bad

They always add extra insurance without explanation. It's hard to judge, so I had to buy it. Very expensive.

Booked an automatic BMW sedan for 400+ euros, they insisted it was unavailable and gave me a terrible Ford car, a manual without navigation. Then they offered a tiny Citroen automatic also without navigation. I had no choice but to switch to a Mercedes C180 which cost an additional 30 euros per day. After ten days, they charged another 100+ euros saying it was tax. In the end, I spent over 800 euros. What a rip-off!

Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.