Very satisfied

There was some upselling, witnessed a dispute between a Chinese customer and staff. Accident handling was efficient; we had an accident at the Grand Canyon and needed to switch cars, which was done smoothly at the Las Vegas airport branch without any extra charge.

Very good.

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.

Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up