The process was handled very quickly.

This car rental company forced us to buy insurance. We told them we had already purchased insurance through the rental platform, but their response was: either buy the insurance or cancel the contract and sign a new one at a different price. We eventually had to negotiate with the platform to refund the insurance and buy their expensive insurance.

Overall satisfied, but the car model differed significantly from expectations. The power was insufficient. Hopefully, next time we can get the expected model.

The full amount was paid at the time of booking, but an additional fee of over 30 euros was charged at the time of pick-up for a special location. I have rented cars multiple times at this airport from different companies, and this fee was always included in the quoted price. I strongly oppose the agent's practice of splitting a package fee. This lacks integrity.

It turned out to be Europcar. There were cheaper options with other small rental companies, but I chose a big brand to avoid hidden fees. However, it was the same! At the counter, I explicitly told them I didn't need insurance as I had purchased it domestically. The representative smiled and agreed. Later, she said she upgraded our car for free but never mentioned we would be charged for it. In the end, we received a bill for thousands, including upgrade and insurance fees!