ロサンゼルスからサクラメント州の际、5号道路。

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

They gave me a two-door Volkswagen Beetle.

Pick-up was super fast and very straightforward.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

Above expectation.

Great