There was only us when picking up the car, but three groups when returning it, with only one staff member, so the wait was a bit long.

There wasn't much of a queue, but they aggressively pushed their own insurance, which wasted time.

The car pickup experience was very poor. We were assisted by a Chinese staff member who made us wait at the airport for a long time. When handling the paperwork, they tried to upsell storm insurance and gravel insurance, which I declined. They did not accompany us to inspect the car comprehensively; they just handed us the keys and let us go. The car return experience was better and quite efficient.

The company provides airport pickup services. We contacted them upon arrival, and they came quickly. We got the car in fifteen minutes, which was quite convenient.

They patiently explained all the questions we had and gave many good suggestions.