8-Day Iceland Road Trip

Renting from Fara company went smoothly, and the Chinese representative explained everything in detail. However, although we agreed that returning the car late would not incur a fee, they charged us an extra day's rent for being two hours late.

The staff were polite

The car pickup experience was very poor. We were assisted by a Chinese staff member who made us wait at the airport for a long time. When handling the paperwork, they tried to upsell storm insurance and gravel insurance, which I declined. They did not accompany us to inspect the car comprehensively; they just handed us the keys and let us go. The car return experience was better and quite efficient.

Satisfied. Just a phone call upon arrival at the airport, and they came to pick us up. Reykjavik Airport is very small, so it's easy to get picked up.

Supposedly the only car rental company in Iceland with Chinese staff... Well... Maybe it's also the only company where Chinese people might scam their own kind. Rented a Hyundai ix55 series car, but the first time I went to pick it up, they tried to give me a lower grade model. On the next day, when swapping the car, they asked us to refuel. Does that mean the mileage for swapping the car is on us... fine... Let's not even mention there was nobody around during the car swap. And return? Don't even start. One door that worked only sometimes, sticky when opening and closing (we didn't check this due to inexperience, our oversight), and they deducted the entire deposit for it! One door (which wasn't really broken) cost 20,000 RMB? Is it because of our full insurance or our rush to catch a flight? I think it's quite clear. Icelanders are generally great and the place is worth visiting, but this car rental maybe... emmm... hopefully you won't have the same experience as us.