Good

The car was very new. I had reserved a Ford Escape, but they wanted to give me a small Hyundai instead, which I refused. For driving in the US, I strongly recommend renting a larger SUV. They eventually arranged a Jeep Patriot for me, which was fine. Picking up and returning the car was very convenient, and the return inspection was quick and efficient. The return location was close to the airport, and the rental company provided a shuttle bus, which was very convenient. The reason I gave only 3 stars is that I encountered a very rude employee when returning the car, whose bad attitude affected my experience.

Overall, the experience was quite good. The best part was finding a almost new Touareg among the mid-size SUVs at the Oakland airport pickup location. There was a small issue when checking out the car: we showed our own insurance in advance, but the staff still added their insurance to our receipt. My husband didn't notice and signed it, but I caught it just in time. The employee probably wasn't paying enough attention.

This car rental experience in Oakland was very unpleasant. First, my driver's license was questioned. They didn't accept electronic versions of translated documents (only printed ones were allowed), and the rental office couldn't assist with printing. They didn't accept my explanations or make any exceptions. It wasn't until an hour later that a Chinese staff member at the counter showed sympathy and understanding, and I was able to complete the process. During this time, other staff mentioned that many European and American customers don't provide a driver's license at all and can pick up the car without issue, which clearly shows a bias and discrimination against Chinese people. Additionally, there was no gas station near the rental site, the nearest one was a mile away, which was inconvenient.

Very good service told the guy ( jameel ) I am used to driving a truck he gave me a brand new truck... Both people were very pleasant..