I do not recommend Ace car rental, they did not deliver on the reservation promise
Gene
United States
Reviewed: Tue, Mar 26, 2019
About ACE:4.3/10
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
I was over charged and called numerous times leaving messages with company no response. Disputing with credit card
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I do not recommend Ace car rental, they did not deliver on the reservation promise
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