I do not recommend Ace car rental, they did not deliver on the reservation promise

Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.

They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back

Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.

I will never rent from then again , we were second in line and waited over an hour , people were behind us and someone left on break. The man that finally helped us was such a salesman and I had to argue with him to not get insurance for a half hour. He finally gave in and when I returned it I realized the city and my age and zip code were incorrect. He never made a copy of my insurance either . I felt like I was at a used car lot.

I was supposed to get the price of $230 but ended up paying $305.