I do not recommend Ace car rental, they did not deliver on the reservation promise

Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro. El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal

Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat. When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.

We didn't have any price drop, so can't comment on that and I didn't check other website too.

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.