ミラン-ボルトゆえノ——奥塞コモ湖伊富ネス- mバーディー苏丽娜湖—カードゆえ雷湖—ガルダ湖—イタリアのミラノ

Picked up the car at AVIS in Milan Train Station and was told a deposit was required. Ended up being charged 850 Euros more for a 14-day rental. Prepaid 10,500 RMB before the rental and eventually was charged 2,200 Euros and over 17,000 RMB. This is outrageous and I strongly protest. Additionally, the originally booked SUV was replaced with a VW CC sports car. No refund was given for the price difference. I request assistance from the rental company to resolve this matter.

They promised one model but gave me a very poor one instead. The staff were arrogant and unreasonable. I will never rent from them again.

The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.

When we called at 8 PM, there was no answer and we couldn't cancel our order. The next day, we couldn't use our order either.

Satisfied