CAR RENTAL REVIEWS ON AVIS IN MILAN

At Milan Central Station, we were forced to buy insurance!

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

Gave me the car with fuel door broken when make me pay for it

Quick order process, efficient staff!

I booked three identical cars several months in advance, but when picking up, none were available. They said the cars were rented out and hadn't returned yet, and I might have to wait for hours with no guarantee of availability. We had to downgrade to smaller models, but the price didn't drop. It was twice as expensive as renting through other platforms.

I have rented cars overseas many times through QEEQ, and this time with AVIS in Milan, Italy was the worst experience ever!! They claimed the car I booked was unavailable and forced me to upgrade to a larger car at an additional cost. There was no effort to coordinate or provide an alternative. You either paid for the upgrade or had your reservation cancelled! Due to my fixed itinerary, I had to pay an extra €25 per day, totaling €150 for 7 days. They initially charged €200 on my card, and when I asked why, the AVIS staff feigned ignorance and said it was the system's fault. Additionally, the service at AVIS was terrible, with rude and unhelpful staff who had poor English skills. If I didn't want to pay more, they simply ignored me. The AVIS location at Milan Central Station was very hard to find, hidden in a corner. After waiting in line for over an hour with five people ahead of me, they had the audacity to say I was late! After finally completing the paperwork, I had to walk 15-20 minutes to the pick-up point, which was a difficult-to-find underground garage. When I arrived, I saw several Audi A1s, the car I initially booked, sitting unused. Yet the counter said none were available. Even the staff at the pick-up point were confused as to why I couldn't use one of these cars. Having already paid, I was left with no choice but to comply. I was in a hurry and felt coerced into spending more. After 7 days, I returned the car in Florence at a combined location with a gas station. No AVIS staff were present, and the gas station attendant had to check the car for me over the phone, confirming all was fine and letting me leave. I asked for a receipt or an email confirmation, but was told it would be sent later, which never happened. Three days after returning the car, I was mysteriously charged around €800 on my credit card! I immediately contacted QEEQ customer service, who acknowledged my problem and informed me that the Italian staff hadn't started working on it yet. It took over a week to get a response, explaining that the €800 was a security deposit that should have been charged at the beginning but was instead charged after I returned the vehicle. AVIS later revoked the authorization. Regarding the forced upgrade charges, AVIS claimed I was late and thus no similar cars were available. I pointed out their slow service, where it took one and a half hours to process five people with just one working counter. While in line, I had tried to explain my situation but was rudely asked to leave and wait outside! After some coordination, they refunded €60, which had been overcharged for fuel. However, no further explanation was provided. This was the most disappointing overseas car rental experience, especially from a large company like AVIS. They were deceptive and coercive. I will never choose AVIS again! Beware of AVIS in Italy! This experience was extremely poor!!

I've rented cars many times overseas through QEEQ, but this experience with AVIS in Milan, Italy was the worst!! They claimed the model I booked was not available and forced me to pay for an upgrade to a larger car, without attempting to coordinate or urgently arrange a new one. They gave me two choices: either pay for the upgrade or cancel the trip with a fee! Due to my fixed plans, I was forced to upgrade to a more expensive model at an additional 25 euros per day for 7 days, totaling an extra 150 euros. However, they charged 200 euros upfront on my card. When I asked why, AVIS staff pretended not to know and said the computer showed that fee. The AVIS staff were extremely rude and impatient throughout, with very poor English skills, showing no willingness to help unless I paid more. The AVIS rental location at Milan Central Station is very difficult to find. I waited in line for more than an hour because there were five people in front of me. When it was my turn, they said I was late! After the paperwork, I had to walk 15-20 minutes to the pickup point, which was in a tricky basement area. When I got there, I found plenty of Audi A1s and similar cars, but at the counter, they said there were no cars of the same model available. I asked the pickup staff about the idle Audi A1s, but they also didn't understand, stating these cars were normal. They told me to talk to the front desk, but I had already paid! It felt like they saw my urgent schedule and forced extra charges on me. After 7 days, I returned the car in Florence at a combined rental and gas station. There were no AVIS staff present, so I had to call and have the gas station staff inspect the car. Once verified, they let me leave. AVIS staff never appeared. I asked for a return receipt and email, and the gas station staff said they would send it when they returned, but I never received it. Three days later, my credit card was inexplicably charged around 800 euros! I immediately contacted QEEQ's customer service to resolve the issue. They only recorded my complaint, saying that the Italian staff were not working and would need a few days to look into it. After over a week, I finally got feedback saying the last 800 euros charged was the deposit pre-authorization that wasn't processed before and was retroactively charged. A week later, AVIS reversed the pre-authorization. Regarding the forced upgrade fees, AVIS claimed it was because I was late and no similar cars were available, hence the upgrade. I pointed out their slow service; it took one and a half hours to serve five people, with only one working counter. I waited long outside, and when I tried to explain my time was up, the staff rudely sent me back to the line outside! Eventually, they found they had overcharged me by 60 euros for fuel fees and refunded that amount. No further explanation was given. Overall, it was the worst car rental experience I've ever had! AVIS in Italy, supposedly a large international rental company, provided terrible service, with hidden and forced charges. I'll never choose AVIS again! Be cautious with AVIS in Italy! This rental experience was extremely poor!

They did everything possible to give me a small car and incurred a lot of unexplained charges.

The guy was nice behind the counter and upgraded the car but I sat there for 45 minutes waiting for the car with only 4 people ahead of me. The lady in front of me had been there 1 1/2 hours!

Do not rent from Avis, they take advantage of customers. The car provided was seriously different from the one booked. Booked a Toyota, got a JEEP instead, and the fuel consumption was extremely high. Booked a gasoline car, got a hybrid instead, but using the hybrid as a gasoline car resulted in small tank capacity and high fuel consumption. I felt like I was always either refueling or on the way to refuel. The car's condition was poor as well; the car they gave me had a big dent that wasn't repaired but still rented out.

Really great!

It's okay

Before picking up the car, I checked the store's reviews and saw many negative comments. It was indeed worrying, but fortunately, the car rental and return process went smoothly this time.

Not satisfied

There was no insurance upsell; it was directly added to the bill.

Overall service is satisfactory.

Smooth check in and drop off. Helpful staff

Very satisfied

They gave us a very beaten-up Renault. Initially, they tried to provide us with a 5-seater which we rejected! We specifically stated that we didn’t need any insurance, yet they charged us over 390 euros for so-called insurance. There was no paper contract; we were asked to sign on a very small screen. I've rented cars in Italy many times but still got tricked!

Picked up the car at AVIS in Milan Train Station and was told a deposit was required. Ended up being charged 850 Euros more for a 14-day rental. Prepaid 10,500 RMB before the rental and eventually was charged 2,200 Euros and over 17,000 RMB. This is outrageous and I strongly protest. Additionally, the originally booked SUV was replaced with a VW CC sports car. No refund was given for the price difference. I request assistance from the rental company to resolve this matter.