Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.
The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.
About QEEQ:10.0/10
Straight forward and easy to understand process. What's app reminders are a nice touch.
During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
Long waiting time in line. Received photos of car damage, but there was actually no scratching incident. Additionally, the money was directly charged from the credit card.
The booked BMW 2 Series wasn't available, and switching to a Peugeot or Fiat required an additional 15 euros per day. Changed to a Lexus UX, and the price jumped from 184 euros to 800 euros. After negotiating for a long time, lowered it to 470 euros. This was the worst car rental experience. Waited in line for 45 minutes only to find out none of the reserved cars were available. They were upgrading vehicles, and customers were not happy, leading to arguments.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Hugh Bowman
-
-
-
-
View more >Ning_ha
-
-
-
-
View more >Elliot Strachey
-
-
-
-
View more >Channing Dick
-
-
-
-
View more >Blithe Petty
-
-
-
-
View more >Kitty Evans
-
-
-
-
View more >Henry Reed
-
-
-
-
View more >Peter Dynaburski
-
-
-
-
View more >Penny DuBois
-
-
-
-
View more >Lyndon Hosea
-
-
-
-
View more >Miriam Lily
-
-
-
-
View more >E.Barredo Rodriguez
-
-
-
-
View more >Favas Mohammad
-
-
-
-
View more >-
-
-
-
View more >Meredith Flynn
-
-
-
-
View more >Bernice Virginia
-
-
-
-
View more >Hamiltion O'Connor
-
-
-
-
View more >Norman Garcia
-
-
-
-
View more >Viola Patience
-
-
-
-
View more >-
-
-
-
View more >Car Rental Brands Ranked In Milan
Pay for Car Rentals with Crypto