Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.
Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.
“It was terrible. Will never more rent anything with Budget!”
About Budget:7.3/10
They don't have BMW. So it;s a scum. Instead they provide us Reno Scenic what died 5 times because of batter y issue. Not sure that scenic and bmw is the same class. We spend more than 2 hours in Malpenso airport location on counter just to pick up that terrible car. And as a plus car has a lot of damages
About QEEQ:10.0/10
As usual easyrentcars did what they suppose to do. No issues. Only one suggestion - remove all scums from partners.
Large crowds and long queues. Despite having a reservation, we still had to queue again. Few service counters available, and several rental companies share the same counter.
The lady at pick up was extremely helpful. No task was to difficult, she went over and above to make sure we had the car we booked even though it was not ready on our arrival. At drop off I was accused immediately of scratching the rear wheel arch but it was only mud and had to wipe it off to prove I was right not so great
This car rental company is a big scam. They gave me an old Renault and classified it as a higher class. I returned the car with a full tank but was overcharged. This company must be crazy about making money.
During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
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