CAR RENTAL REVIEWS ON BUDGET AT MILAN MALPENSA AIRPORT, MXP

Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.

Very good

Very good

Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.

Easy to book.

This car rental company is a complete scam. We clearly told the counter staff that we didn't want any insurance because we had already purchased full insurance from Zuzuche and showed them the proof. They spoke in Italian and used an Italian contract to charge us over a thousand euros for extra insurance, even though our rental fee was only two hundred euros. It's outright fraud.

Very bad experience, as I was charge 4x what was quoted on the website

Satisfied

Very satisfied

They don't have BMW. So it;s a scum. Instead they provide us Reno Scenic what died 5 times because of batter y issue. Not sure that scenic and bmw is the same class. We spend more than 2 hours in Malpenso airport location on counter just to pick up that terrible car. And as a plus car has a lot of damages

As usual easyrentcars did what they suppose to do. No issues. Only one suggestion - remove all scums from partners.

Large crowds and long queues. Despite having a reservation, we still had to queue again. Few service counters available, and several rental companies share the same counter.

The lady at pick up was extremely helpful. No task was to difficult, she went over and above to make sure we had the car we booked even though it was not ready on our arrival. At drop off I was accused immediately of scratching the rear wheel arch but it was only mud and had to wipe it off to prove I was right not so great

This car rental company is a big scam. They gave me an old Renault and classified it as a higher class. I returned the car with a full tank but was overcharged. This company must be crazy about making money.

There were few people in line at the pickup point, allowing us to get the car within 5 minutes.

During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.

The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.

The counter staff was terrible and very rude just bcoz I didnt by the full insurance as I have my own platinum coverage. She was loud and impolite when she started telling me and actually wrote this on my contract “ No help or assistance or any coverage LET YOUR CREDiT CARD HELP YOU when ur in trouble or had ab accidents and dont call us!!! And finally she said to me sorry sir we dont have the Mercedes available which I booked and she had the key on the desk and gave ne another car!!

They gave me an Audi Q2 instead of Audi A4.

It was good throughout.

No problem very friendly

Easy and nice

Budget was very slow during the pick up process

All good

We wait a long time to pick up a car. It was the first time we wait so long. But except it everything was good

Easy to order and good prices!!!

Acceptable overall, no major issues, but there was an upsell for insurance