There was no attempt to upsell insurance during pickup, and the service was good. The Q5 provided had over 60,000 kilometers and multiple scratches and scuffs around the car. The windshield wipers made a loud noise and should be replaced. Although the scratches were clearly marked on the rental agreement, the return staff meticulously inspected the car, seemingly looking for new damage. Fortunately, I had taken timestamped photos of every scratch during pickup, ensuring a smooth return process.
“El coche correcto, pero Sicily By Car me estafaron.”
About Sicily By Car:5.0/10
Estoy muy enfadado con el trato propocionado por Sicily By Car. En el momento de entrega del coche, me pusieron problemas para cogerme la tarjeta de crédito con la que pagar la fianza, diciéndome que estaba bloqueada y que no podían aceptarla (la tarjeta estaba en perfecto estado, y la he utilizado después de aquel momento, sin problemas). Como solo tenía otra tarjeta que era de débito, me obligaron a firmar un seguro a todo riesgo con ellos de 58,46€, negándose a cogerme si no la fianza con la tarjeta de débito, y por tanto negándose a darme las llaves o devolverme el dinero de la reserva. Una estafa (pues, insisto, aunque ya se avisaba de que si no se hacía el pago de la reserva con una tarjeta de crédito se podía concurrir en gastos, la tarje de crédito SÍ funcionaba y funciona).
It was average. I reserved a Volkswagen Golf but was given a brand I hadn't used before. The car's condition was mediocre, it was very noisy, and there were constant maintenance reminders.
When picking up the car, they tried to give me a DS instead of the Audi Q5 I had booked. They only agreed to switch after we pointed out the location of the car I had reserved. The staff seemed to intentionally delay the process, their attitude was extremely poor, and the service was very unsatisfactory.
It was alright. I rented a Q5, but the vehicle provided was not of the same class—it was a lower-tier small car, the domestic model Deep Blue. This had never happened before.
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