CAR RENTAL REVIEWS ON RENTSMART24 IN MILAN

I was lured by the low price, but they found three scratches and dents smaller than a fingernail when I returned the car. Later, I discovered my credit card was charged 315 euros. It's a rip-off! I've seen similar complaints in the review section.

Average

The attitude was okay when renting the car, but they kept trying to sell you various additional services. Returning the car was a nightmare. They would find ways to charge you with all sorts of fees. Disgusting! The key issue is, can you return the car in exactly the same condition you took it? They gave us a junk car but expected us to return a new one! They maliciously charged us over 300 euros!

A little slow getting me on my way. Not automated so that added say 15 mins. If there would have been anyone checking in before me or a queue it might have been a problem.

Instead of a Toyota Aygo X, a Fiat Panda was provided for rent, which is a completely different car. The Fiat Panda (hybrid) had low mileage but the whole body (especially the roof) was damaged. The windscreen washer tank was empty. I asked at the counter for a change of car and was ready to pay extra, but it was ultimately refused. The reason given was that there were no other cars available for hire. An employee of the rental company told me in a harsh manner that the only alternative for me was to cancel the rental and contact Customer Support. I was forced to accept a Fiat Panda, whose only advantage was its relatively low fuel consumption.

I was completely satisfied with the services provided by QEEQ.COM.

Easy pick-up. I called the number provided for the Airport to pick up and 5 min later the shuttle showed up. Easy check-in at the RentSmart24 counter and very friendly staff. Great car.

Easy booking and I had to contact CS for a question before my rental pick up. Excellent Customer Service this was my first time using QEEQ.com but for sure not my last time.

The car rental process was smooth, and there were no unexpected charges at drop-off as some reviews had warned. I will use this company again when I come to Milan MXP Airport next time.

Looks like the guy at the reception was a temp and he did not know exactly how to do the job. It took long time and process was very tiring at the pickup. Handing over was very easy though.

They were all good.

Misleading, they claim to have third-party liability insurance, but it's a lie. They don't take responsibility when problems arise. The car already had significant scratches when I rented it, and when I returned it, they combined previous damage with new minor scrapes and charged me for all of it.

Very difficult to find RentSmart24 address, service phone number no answer after 18:00. NO Instruction about were we can find a shuttle bus in Malpensa airport. Nobody’s of different rental companies in airport knows were we can find RentSmart24.

Overall okay, drop-off experience was good, but pickup experience was quite poor.

The staff were friendly, but the car rental agency was terrible. I won't use this company again! They only had one car, and it wasn't the model I rented.

Great service! They even drove us back to the hotel after returning the car.

Easy process!

Overall, it's satisfactory.

Very good

Very satisfied