We were given a two-door car instead of a four-door, which was inconvenient for a larger group!

Pros: 1. The car pickup process was simple and quick, just needed to show a Chinese driver's license, a translated copy from Zuzuche, and a credit card. 2. Self-service car pickup from the underground garage. Cons: 1. The car had noticeable scratches which the staff did not inform me about; I only discovered them the next day under sunlight. Upon comparing with the car pickup video, it was clear they were 'old damage'. After calling them, they told me to check the markings in the form myself. 2. Few parking spots for Europcar at Vienna train station garage, had to park in the last available spot. Tip: Get full insurance to reduce worries during your trip!

The service was okay, but not very enthusiastic.

はじめての利用でしたがとてもスムーズで良かったです。

簡単に予約できてよかったです。

Got an upgrade from a VW Golf to a Mercedes C Class. Very pleased and satisfied with the service.