They aggressively upsell insurance and additional products.

When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35. 2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.

Very good, the waiting time in line wasn't long, and the staff were quite friendly.

The counter staff engaged in fraudulent sales. They tricked me into upgrading a 1500 car to 5000.